FAQ

Q. How to make purchases order?
To complete your order:-

  1. Click “Add to Cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart OR click “Checkout” to proceed with your payment.
  3. You'll need to log into your account with your Username and Password. If you don't have an account yet, you need to register an account before you proceed.
  4. Then confirm your shipping address on the “Shipping Address” page and click “Next” button.
  5. From here, you need to select your Shipping Methods and click “Next” button.
  6. Next, you'll need to choose your Payment Method and click “Next” button.
  7. You'll need to reconfirm your billing details and agree with the "Terms and Condition".
  8. Lastly, click “Confirm Order” to complete the order.



Q. What are the payment methods available?
We offer various type of Payment Methods as shown below:-
1. Credit Card
Via Paypal (Visa or Mastercard) 


2. Invoice/ Cheque/ Offline Bank Transfer
Bank Name: OCBC Bank
Bank Account: 7311243298
Account Name: Jaston Enterprise

Once your payment, please send us the payment details as of :
Your Bank Name:
Banking Date & Time:
Banking Reference No:
Payment Amount:
Your Order No:

You can email us the above info to Email Address: sencas99@gmail.com

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email which used to register the account.
  2. Click Submit.
  3. A verification token will be sent to you. You will be able to choose a new password for your account, once you have key in the token,



Q. Can I cancel an existing order that has been made?
Yes, only if the order is still with "Pending" status.

- Please notify us by email at sencas99@gmail.com with the message title “Request to Cancel Order” in order to confirm the cancellation.

- Orders that are in "Shipping" or "Shipped" cannot be canceled.



Q. What is the product's transaction currency?
All product transactions will be done in Malaysian Ringgit Rates(MYR) only.

Q. How long does the delivery usually take?
Delivery will take about 2 - 4 working days for West Malaysia and 3 - 5 working days for East Malaysia.

Q. I still have doubts!
If you have other inquiries not stated on F.A.Q page, kindly drop us an email at sencas99@gmail.com.